Halcyon Health — Resolved 78% of patient tickets without a human, 24/7 in 6 languages.

Telehealth · 8 weeks

78%

Tickets auto-resolved

3.2s

Median response

−54%

Support cost

A growing telehealth platform was drowning in support volume. We built a multilingual AI support layer integrated into their EHR and CRM, with full human handoff.

Clinical questions, prescriptions and anything sensitive route to a human immediately; the agent handles scheduling, billing, status and general questions.

AnthropicVoice AIZapierCustom RAG

“Patients get answers at 3am. Our team gets to sleep. Nobody loses.”
— Head of CX, Halcyon Health

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