Roles, not chatbots. Each agent owns an outcome.
An agent gets a job description, tools, boundaries and a metric — then works its queue around the clock. We build them one role at a time, prove the metric, then add the next one to the same shared context.
The outcome the agent owns, what it can decide, and where it escalates to a human.
Access to the systems it needs — CRM, calendar, inbox, database, internal APIs.
Test suites and quality scoring before it ever touches a customer.
Shadow mode first, then live, with weekly tuning against its metric.